Your Solution for IT Service Desk Management
Valuemation helps the IT service desk control and carry out all support activities. While a ticket is handled, everyone involved can see the relevant information, as well as activities that have been or still need to be done, at all times. Integrated solutions, such as the IT knowledge base, and root cause analysis options as well as insightful process KPIs speed up the solution process. Thanks to the integrated self-service application, end users automatically use existing solutions for their queries, meaning the ticket volume is reduced significantly. As a result, you provide efficient support for both the IT service desk and your end users.
Valuemation enables you to
- Control support services efficiently and securely thanks to preconfigured, out-of-the-box ITIL®-based processes
- Reduce the volume of tickets and service costs sustainably by means of an integrated self-service solution for end users
- Speed up ticket handling with knowledge-based solution processes in incident and problem management
- Identify causes of problems quickly and optimize service processes by means of targeted and informative rule-based analysis methods.