Your Solution for IT Service Catalogs & Service Level Agreements (SLAs)
Valuemation helps you define a market-driven service portfolio and agree customized services in a service catalog. You manage and monitor the services and service providers (internal/external) throughout the supply chain. From ordering of a service to fulfillment – all processes are backed by a high degree of automation, which perceptibly increases the quality of service, yet slashes service costs sustainably.
Valuemation enables you to
- Enhance customer satisfaction by offering higher quality and enabling measurement of clearly defined IT services
- Offer service customers a tailored IT service catalog and end users a service shop with personalized IT services and products
- Cut IT costs by efficient, standardized service delivery and high ability to compare providers
- Manage internal and external service providers comprehensively and measure their delivery quality on the basis of SLAs
- Position IT as a business partner by gearing the IT service portfolio uncompromisingly to business objectives.