Your Solution for IT & Business Service Monitoring

Valuemation supports you in service level management by continuous, seamless monitoring of service availability across platforms. You can transfer the assignment of IT infrastructure components (CIs) to IT and business services from the CMDB directly to the monitoring system. Real-time monitoring means the responsible support groups are alerted as soon as problems arise or CIs fail, and you can see at a glance what the effects of that are on your services. You can thus take pinpointed action and avert SLA violations promptly. From alerting to troubleshooting – integrated and knowledge-based solution processes ensure faster ticket handling and rapid restoration of services.

Service level monitoring
Service level monitoring and mapping of business services for the IT infrastructure

Benefits

Valuemation enables you to

  • Ensure the constant availability of business-critical IT and business services because you monitor their status in real time
  • Prove compliance with customized service level agreements (SLAs) through automatic measurement and documentation
  • Prevent downtimes since you are automatically alerted when problems occur and thresholds are exceeded and can take direct action
  • Rectify problems quickly and efficiently through integrated, ITIL®-compliant processes and a high degree of transparency on the IT infrastructure on the basis of a CMDB.

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This solution comprises the following modules:

IT Service Continuity Manager
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Service Monitoring Manager
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