Your IT Analytics Solution

Service Intelligence is an analytics solution specifically for IT service management (ITSM) to enable comprehensive analysis, monitoring and management of information from all relevant ITSM systems and ITIL® processes – for example from Valuemation. This “IT cockpit” supports you as an IT specialist or manager in optimizing your IT service processes efficiently and purposefully and offers you high transparency on your current service performance thanks to a central 360° view.

Role-based dashboards
Role-based dashboards – example: Incident Management

Benefits

Service Intelligence enables you to

  • Prove the efficiency of your IT by measurable, insightful and ITSM-specific KPIs
  • Improve IT processes by quickly identifying trends and weaknesses on your own and responding to them systematically
  • Increase the satisfaction of IT service customers by adhering to service levels and maintaining a measurable, high quality of service 
  • Strengthen your competitive position over external providers thanks to great transparency on your IT services and their costs.

Any questions?

We’ll be pleased to provide you with more information or put you in touch with a product expert.

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Try out the IT analytics software Service Intelligence for yourself – free of charge and without obligation.

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This solution comprises the following modules:

IT Analytics
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