Field Service Management

USU’s solution for field service management helps you organize all tasks in servicing technical machines and systems. Predefined and freely modifiable processes ensure that all problem reports and service requests in field service are dealt with reliably and in a constantly high level of quality. Technical interfaces to network-enabled systems (IoT, remote service) enable central remote monitoring, remote early detection of critical statuses (predictive maintenance) and optimization of operation.

Users of machines and systems can request services or report problems, view the status of their current requests or directly contact the service organization using a self-service solution either at their workplace or while on the road.

By using USU’s solution for field service management, you enhance the efficiency of your technical customer service and also present yourself as a professional, customer-centric service provider.

Certified Software for Field Service Management

Valuemation has been certified by the independent management consulting firm SERVIEW GmbH. The seal of quality “SERVIEW CERTIFIEDTOOL” confirms that USU’s Valuemation suite ensures ITIL®-compliant implementation of all service processes in customer service (field service management) and consistent use of the main ITIL® terminology in this service area.

SERVIEW Certified Tool Logo for Customer Service Management

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