Modular Suite for IT Service Management

Valuemation is a modular, well-integrated software suite for efficient support of your operational IT service management. You can soon get your solution up and running thanks to preconfigured, out-of-the-box ITIL®-based processes. You can make adaptations by customizing the solution on your own – thanks to simple configuration and without the need for programming or the cost of service work by outside parties. Valuemation can thus be adapted to your processes extremely flexibly and integrated quickly in your IT environment.

With Valuemation, you focus on your end users’ needs as part of IT service management – such as with a personalized service shop and self-service functionalities, support for mobile devices, user-friendly interfaces and more.

Apart from specialist modules for specific IT service processes, there are overarching Valuemation solutions for these subject areas: IT asset management, IT change & configuration management, IT service desk management, IT service catalog & SLA, IT financial management and IT & business service monitoring.

Overview of the solutions in the USU Valuemation suite

Why You Should Choose Valuemation

Definition of your requirements as precisely as possible and measurable success criteria are crucial factors in how quickly the investment in a new tool pays off. You should consider deploying Valuemation if your objectives are:

Valuemation Success Criteria

Maximum ITIL® Compliance

Valuemation has been audited on several occasions by internationally acknowledged organizations such as Pink Elephant, AXELOS and SERVIEW and certified for ITIL® compliance. Our ITSM software “made in Germany” is more powerful than most international competitors! That has been confirmed by Pink Elephant, the globally acknowledged and accredited tool assessor, which has awarded the latest certificate PinkVERIFY™ to Valuemation 4.5.

Pink Verify Processes Logo

Valuemation is the first software from the DACH region and USU is the second vendor worldwide to be certified in the maximum possible number of 16 ITIL® processes. Apart from USU, there is currently only one vendor worldwide who has achieved that. We are also one of the few European vendors to offer software, consulting on implementation and support from a single source.

The ITIL® certificate was issued for these 16 IT service management processes:

  • Asset Management
  • Availability Management
  • Capacity Management
  • Change Management
  • Event Management
  • Financial Management
  • Incident Management
  • IT Service Continuity Management
  • Knowledge Management
  • Problem Management
  • Release & Deployment Management
  • Request Fulfillment
  • Service Asset & Configuration Management
  •  Service Catalog Management
  • Service Level Management
  • Service Portfolio Management

The Software Suite for Cross-discipline Service Management

Valuemation has also been awarded the seal of quality “SERVIEW CERTIFIEDTOOL” by the independent management consulting firm SERVIEW GmbH. Solutions can be certified in 5 service management categories and in up to 18 processes per category.

SERVIEW Certified Tool Logo

According to SERVIEW, USU’s Valuemation 4.6 suite demonstrably fulfills 100% of the criteria in these service categories:

  • IT Service Management
  • HR Service Management
  • Facility Service Management
  • Customer Service Management
  • Marketing Service Management

Complete flexibility for operating models

Choose the operating model that best suits how you use and run Valuemation. We offer you various options and support services for your tailored means of use – whether as an on-premise installation or as a cloud-based SaaS solution.

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