Valuemation Problem Manager
The Valuemation Problem Manager will enable you to analyze potential or actual faults and malfunctions and identify their causes. With the aid of KPI-based analysis methods, you’ll detect problems faster and better understand the relationships between faults/malfunctions and their causes. Solutions for known errors can be forwarded directly to change management in the form of a request for change and ways of rectifying the problem documented in a knowledge base.
Valuemation enables you to
- Improve efficiency in IT service management by means of integrated, automated and ITIL®-compliant processes from ticket entry to troubleshooting
- Identify and rectify problems quickly by means of insightful reports and targeted analysis of their causes
- Solve problems lastingly and efficiently, because you use proven solution knowledge and can document your own solutions.