Valuemation Problem Manager

The Valuemation Problem Manager will enable you to analyze potential or actual faults and malfunctions and identify their causes. With the aid of KPI-based analysis methods, you’ll detect problems faster and better understand the relationships between faults/malfunctions and their causes. Solutions for known errors can be forwarded directly to change management in the form of a request for change and ways of rectifying the problem documented in a knowledge base.

Problem Manager Monitor
Analysis and handling of tickets in problem management

Benefits

Valuemation enables you to

  • Improve efficiency in IT service management by means of integrated, automated and ITIL®-compliant processes from ticket entry to troubleshooting
  • Identify and rectify problems quickly by means of insightful reports and targeted analysis of their causes
  • Solve problems lastingly and efficiently, because you use proven solution knowledge and can document your own solutions.

Any questions?

We’ll be pleased to provide you with more information or put you in touch with a product expert.

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