Valuemation Knowledge Manager
Using Valuemation Knowledge Manager as an integrated IT solution database lets you create and administer IT solution documents quickly and efficiently. ITIL®-compliant provision of knowledge for the tasks at hand offers rapid access to quality-assured information staff need to deal with questions or problems. The solution documents can also be linked with a wide range of different types of object in Valuemation and so help support staff at the IT service desk, as well as experts for service request management, asset and configuration management, change management, etc.
Valuemation enables you to
- Speed up ticket handling thanks to integration of solution knowledge in incident and problem management
- Enhance the quality of solutions, since service desk staff access quality-assured knowledge in ITIL®-compliant processes
- Increase the quality of service by solving problems rapidly and lastingly
- Reduce process costs and avoid delays by providing employees with available expert knowledge directly in their particular workflow.