Smart Link for IT Self-Service
Smart Link is a self-service solution that pools all IT-related information and functions for the user in a single channel. Regardless of whether a user wants to submit a service request, rectify a problem or address a general question to the IT service provider: Smart Link provides all these functions in one interface. Smart Link does not replace your existing systems, such as the IT ticketing system, service request applications or document repository. However, it can be easily integrated in these systems – such as in Valuemation.
Smart Link enables you to
- Cut the number of tickets in IT support by up to 20%
- Speed up problem resolution by up to 50%
- Offer your users a 100% sense of achievement