Service Intelligence for IT Analytics

Service Intelligence is an analytics solution specifically for IT service management (ITSM) to enable comprehensive analysis, monitoring and management of information from all relevant ITSM systems and ITIL® processes – for example from Valuemation. This “IT cockpit” supports you as an IT specialist or manager in optimizing your IT service processes efficiently and purposefully and offers you high transparency on your current service performance thanks to a central 360° view.

IT Analytics
Carry out ad-hoc analyses intuitively and identify interrelationships quickly


Service Intelligence enables you to

  • Prove the efficiency of your IT by measurable, insightful and ITSM-specific KPIs
  • Improve IT processes by quickly identifying trends and weaknesses on your own and responding to them systematically
  • Increase the satisfaction of IT service customers by adhering to service levels and maintaining a measurable, high quality of service
  • Strengthen your competitive position over external providers thanks to great transparency on your IT services and their costs.

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