Valuemation Incident Manager

The Valuemation Incident Manager is a professional help desk software. It supports IT service desk and support staff in efficiently correcting faults and malfunctions and so in restoring the availability of services and mission-critical applications as fast as possible. Incidents are systematically recorded and handled based on standardized processes. In this way, you’ll greatly increase the service quality and efficiency of your service desk and lower your immediate service costs as well as any subsequent, downstream costs that might arise from service level violations.

Incident Manager
Optimization and controlling of ticket handling with KPIs provided in graphical form

Benefits

Valuemation enables you to

  • Speed up ticket entry, prioritization and handling by automated, ITIL®-compliant processes out of the box thanks to professional help desk software
  • Reduce the volume of tickets and service costs sustainably by means of an integrated self-service solution for end users
  • Rectify problems that arise quickly and efficiently, since support staff can access documented solutions
  • Systematically optimize service processes by means of insightful KPIs, dashboards and ad-hoc analyses.

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