Handling Service Requests in the HR Team

Valuemation allows you to define HR (human resource) services and then make them available on demand to HR staff, executives or employees at the company. New service requests are automatically assigned so that they are handled by the responsible member of staff. Personal to-do lists and automatic reminders help staff deal with them in time. Extensive analysis functions make the number and scope of the HR services transparent and help you identify bottlenecks and optimize service processes.

Job requests in Human Resources

Self-service Offerings for Employees

You can make the HR services defined in Valuemation directly available to employees by means of the integrated self-service solution Smart Link. The user interface of this self-service solution is similar to an Internet shop and so can be used intuitively by any user without the need for training. Employees can themselves apply for services, such as “Issue interim testimonial”, and see their current service requests and the status of them at a glance. If required, employees can also contact the HR department directly, e.g. using a chat function.

You can proactively store important information from human resources, such as on training programs or company car regulations, in a database. That means frequently asked questions from employees on subjects like these can be answered directly by self service.

Learn more about self service with Smart Link

Self service on HR topics

Configuration and Automation of HR Processes

Valuemation lets you configure any desired HR service processes, such as “New employee joining” or “Employee is moving.” You can define the process steps required for that, as well as the persons responsible for handling, examining and approving them. HR processes can also be completely automated so that, for example, employees themselves can change their address or account details directly in the personnel master data without involving a member of the HR staff.

Modeling of HR processes

Benefits

By using Valuemation in HR

  • You increase employee satisfaction by improving the quality of service in HR
  • Continuously optimize the assignment of work thanks to transparency on the amount of work and capacity utilization in the HR organization
  • Free up resources to deal with strategically important HR processes by increasing efficiency in operational HR processes.

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