We have our nose ahead!

Valuemation offers maximum ITIL® compliance in 16 processes – as confirmed by Pink Elephant

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5 at one stroke:

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Forrester Research

A Comparison of 20 Vendors of ITSM Software from the Cloud

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Great Flexibility for Operating Models

USU's Valuemation suite as a cloud-based solution or installed on premise

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SIG Supports IT Users in Self Service

Case Study with Achim Dilsen
Team Leader, Service Desk Germany, SIG Information Technology

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USU’s Valuemation software supports you in operational IT service management and enterprise service management with comprehensive modular solutions. Thanks to ITIL®-certified, standardized processes, you increase efficiency in service operations through a high degree of automation, thereby cutting your service costs and increasing the satisfaction of your users and service customers.

Solutions for IT Service Management

IT Asset Management

Reduce costs and risks, ensure compliance and consolidate and standardize IT assets

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IT Change & Configuration Management

Carry out processes securely, minimize disruptions and document changes automatically in the CMDB

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IT Service Desk Management

Optimize support processes, support end users, reduce the volume of tickets and speed up solution processes

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IT Service Catalog & SLA

Offer customer-oriented IT services, manage internal and external providers and measure services

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IT Financial Management

Plan, cost and evaluate IT services and present and allocate IT costs transparently       

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IT & Business Service Monitoring

Monitor mission-critical business services and service levels in real time and identify dependencies

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IT Analytics

Control IT service processes with predefined IT key performance indicators and continuously optimize them with pinpointed analyses

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IT Self-Service

Offer end users a communication channel for support with high user acceptance and reduce the number of tickets

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Our Solutions for Enterprise Service Management

HR Service Management

Handle service requests relating to HR topics efficiently and provide competent support for employees

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Facility Service Management

Record problem reports and service requests in a standardized way and handle them in a consistently high quality

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Field Service Management

Carry out maintenance and service requests efficiently and identify critical machine states early on

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