Simple Integration in the Existing IT Environment
Most companies already have various applications for IT support and IT self service. Regardless of whether you use an IT service management suite or a help desk/ticket system, a document repository, a knowledge base or notification systems (RSS feeds or the like), a service catalog application or a service request portal:
Smart Link is very easy to integrate in external systems thanks to its powerful programming interface (API) and standard connectors. The Service Connector decouples the self-service offering from the underlying IT infrastructure and groups this often heterogeneous solution for IT end users in a single interface.