Analyze malfunctions more quickly
These advanced diagnosis functions mean there is no need to get back to the user with queries, thus slashing the problem resolution time.
Automatic Recording of Diagnostics Data
Smart Link automatically records system information of the terminal device when a ticket is created. Screenshots of the faulty application, a list of the currently running processes and further configuration settings, for example, can be transferred automatically to IT support along with the ticket. This information is a great aid in diagnosing problems with application programs.
Structured Diagnostic Prompts
A further means of speeding up and improving diagnosis are the "active documents". They guide IT end users through a series of questions required for handling the described problem. The completed list of questions/answers is sent either by chat or automatically attached to the ticket.