What is USU Smart Link?
USU Smart Link is the self-service software that creates a smart link between IT end users and IT support. All IT-related information and support functions are pooled in a single channel. That makes USU Smart Link the first place IT end users always turn to, whether they are reporting incidents or have IT-related questions or service requests – and it can be used on any desktop PC, notebook, tablet or smart phone.
A Unique User Experience
User acceptance defines whether your self-service offering is a success and so whether you can cut costs. USU Smart Link always leaves your IT end users with a sense of achievement – even if they don’t find a solution right away.
Modern Communications Channels
"Conventional" support channels – a telephone hotline or ticket system – don't offer the fast response your users want. In contrast, a chat with a member of the support staff delivers direct and rapid assistance – at little cost and effort.
If you actively notify IT users that IT services are impaired, the number of queries and incident reports received by IT support is reduced dramatically. And only the users actually affected are informed.