Preconfigured Dashboards for Your IT Role
Service Intelligence supports you with preconfigured dashboards for your respective role and in all relevant ITIL® processes. As a result, you readily obtain information relevant to your area of responsibility and are informed of the current status, quality and performance of your IT service processes at all times.
Graphical visualization of key performance indicators means you can detect deviations and trends at a glance. That enables you to identify weak points and dependencies in your IT operations so that you can then analyze and optimize them in a targeted manner. That enables you to intervene actively before service levels are violated.
Examples of dashboards:
The dashboards can be adapted dynamically to your customized queries and are easy to configure. As a browser-based application, Service Intelligence supports all conventional Internet-capable end-user devices, such as desktop PCs, notebooks and mobile devices like smartphones and tablets. That means you can access important evaluations anytime, anywhere.