Predefined key performance indicators (KPIs)

Having the right key performance indicators (KPIs) in place for processes is critical for efficiently managing your IT. When defining KPIs, extensive experience in IT service management (ITSM) is vital.

With Service Intelligence, you use predefined, out-of-the-box KPIs for your IT service processes and are able to readily locate essential information. These key performance indicators are based on best practices from ITIL®, COBIT® and ISO 20000 and on our extensive know-how from more than 35 years of experience in ITSM projects. That gives you the security that the preconfigured structures and KPIs are of great practical relevance and ITIL®-compliant. Each KPI is precisely defined in a manner that precludes any misinterpretation.

We offer you predefined KPIs for a variety of IT service processes:

Further service processes and relevant key performance indicators are continuously added.

Example KPIs for service request management

Thanks to predefined key performance indicators and preconfigured dashboards, our certified ITIL® specialists roll out your IT analytics solution in just five days for each service process – including installation, system integration, going live and instruction of your users.

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