Comprehensive Analysis of Service Data

Every ITSM tool offers its own evaluation options and selective insights into the system in question. However, that does not give you a full overview or complete transparency of cross-system processes and aggregated data from different source systems.

Service Intelligence is an analytics solution specifically for IT service management (ITSM) to enable comprehensive analysis, monitoring and management of information from all relevant ITSM systems and ITIL® processes. This “IT cockpit” offers you a highly transparent, central 360° view of your current service performance. As a result, you have all important KPIs right in sight for every IT service:

Service Intelligence: 360° view of services
With Service Intelligence, you use a central IT analytics solution for evaluating and controlling your IT services. Your IT cockpit gives you a highly transparent 360° view of your current service performance.

Targeted Optimization of Service Processes

With Service Intelligence, you close the gap between service strategy, service design and service operation and establish professional performance management of ITSM processes. As a result, you increase efficiency in IT service delivery and so enable the costs of operating IT to be cut. At the same time, you prove the efficiency of your IT internally and externally on the basis of relevant, transparent key performance indicators.


Advantages and Benefits for CIOs and IT Managers

Service Intelligence enables better decision-making and so continuous controlling and process optimization throughout the IT service value chain.

 

 

Service Intelligence: Benefits for CIOs & IT managers
Service Intelligence enables better decision-making and so continuous controlling and process optimization throughout the IT service value chain.

With Service Intelligence you can

  • Cut process costs  thanks to pinpointing of causes of problems so that they can be remedied rapidly and by controlling and optimization of ITIL® processes on the basis of KPIs
  • Increase satisfaction among your customers thanks to transparency on process quality and compliance with SLAs by means of deeper analyses of processes that are performing critically
  • Improve your competitive strength by providing proof of your own efficiency and by transparency on possible weaknesses in external service providers’ performance
  • Achieve a quick ROI by starting with preconfigured KPIs based on best practices, rapid adaptation to your IT systems and the low cost and effort involved in rollout (five days per process).

Advantages and benefits for IT process owners

Service Intelligence enables Problem Managers, Change Managers, Asset Managers, IT Financial Managers, as well as other process owners and quality managers, to analyze, assess, monitor and optimize relevant ITIL® processes and their dependencies on their own.

Service Intelligence: Benefits for IT process owners
Service Intelligence helps you analyze, assess, monitor and optimize relevant ITIL® processes and their dependencies on your own.

With Service Intelligence you can

  • Increase the quality and efficiency of your processes by monitoring and optimization of ITIL® processes on the basis of KPIs, by identifying interconnections across processes and tools, thanks to transparency on process quality and compliance with SLAs, and by analyses of causes of why processes are performing critically
  • Increase satisfaction among your service customers thanks to pinpointing of causes of problems so that they can be remedied rapidly and by reducing process cycle times and error frequency
  • Start productive operations faster thanks to preconfigured KPIs for IT processes based on best practices, rapid adaptation to existing ITSM systems, rollout in just five days and intuitive operation without the need for training.

Any questions?

We’ll be pleased to provide you with more information or put you in touch with a product expert.

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