Service Intelligence is a solution for IT analytics. It supports CIOs, service desk managers and process owners in IT management with role-based dashboards, predefined key performance indicators and intuitive ad-hoc analyses. Trends and weaknesses can be identified thanks to intelligently consolidated ITSM data, while the IT service processes in question can be optimized in a targeted way by means of flexible analysis of causes.
Preconfigured dashboards and ITIL©-based KPIs for all roles and processes in IT service management
Optimize IT weaknesses and service processes in a targeted way by means of intuitive self-service analyses
Fast integration into any ITSM application by means of preconfigured data adapters and connectors