USU white paper:

Discovering hidden optimization potential through dynamic analyses

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Service Intelligence

Predefined Key Performance Indicators for IT Service Management

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Analyst report:

Service intelligence – Controlling IT services the smart way

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Service Intelligence is a solution for IT analytics. It supports CIOs, service desk managers and process owners in IT management with role-based dashboards, predefined key performance indicators and intuitive ad-hoc analyses. Trends and weaknesses can be identified thanks to intelligently consolidated ITSM data, while the IT service processes in question can be optimized in a targeted way by means of flexible analysis of causes.

Role-Based Dashboards

Preconfigured dashboards and ITIL©-based KPIs for all roles and processes in IT service management

 

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Ad-hoc Analyses

Optimize IT weaknesses and service processes in a targeted way by means of intuitive self-service analyses

 

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Data Integration

Fast integration into any ITSM application by means of preconfigured data adapters and connectors

 

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