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Product video Smart Link – IT self service: Know how it works?!

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Product information

Asset Manager
Asset Manager

Specialist module of the Valuemation suite

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Business Process Manager
Business Process Manager

Core module of the Valuemation suite

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Change Manager
Change Manager

Specialist module of the Valuemation suite

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CMDB Manager
CMDB Manager

Specialist module of the Valuemation suite

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Contract Manager
Contract Manager

Specialist module of the Valuemation suite

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Costing & Charging Manager
Costing & Charging Manager

Specialist module of the Valuemation suite

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Enterprise Integrator
Enterprise Integrator

Core module of the Valuemation suite, based on Orchestra

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Incident Manager
Incident Manager

Specialist module of the Valuemation suite

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IT Analytics
IT Analytics

Based on Service Intelligence

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IT Self Service
IT Self Service

Based on Smart Link

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IT Service Continuity Manager
IT Service Continuity Manager

Specialist module of the Valuemation suite

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Knowledge Manager
Knowledge Manager

Specialist module of the Valuemation suite

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Mobile Support
Mobile Support

Based on Mobile Manager

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Planning & Calculation Manager
Planning & Calculation Manager

Specialist module of the Valuemation suite

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Problem Manager
Problem Manager

Specialist module of the Valuemation suite

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Procurement Manager
Procurement Manager

Specialist module of the Valuemation suite

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Release Manager
Release Manager

Specialist module of the Valuemation suite

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Resource Manager
Resource Manager

Specialist module of the Valuemation suite

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Service Level Manager
Service Level Manager

Specialist module of the Valuemation suite

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Service Portfolio Manager
Service Portfolio Manager

Specialist module of the Valuemation suite

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Service Request Manager
Service Request Manager

Specialist module of the Valuemation suite

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Software License Manager
Software License Manager

Based on SmartTrack

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Supplier Manager
Supplier Manager

Specialist module of the Valuemation suite

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Certificates

ITIL® certificate for USU Valuemation 4.5 in the category IT Service Management
ITIL® certificate for USU Valuemation 4.5 in the category IT Service Management

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

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ITIL® certificate for USU Valuemation 4.5 in the category HR Service Management
ITIL® certificate for USU Valuemation 4.5 in the category HR Service Management

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

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ITIL® certificate for USU Valuemation 4.5 in the category Facility Service Management
ITIL® certificate for USU Valuemation 4.5 in the category Facility Service Management

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

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ITIL® certificate for USU Valuemation 4.5 in the category Customer Service (Field Service) Management
ITIL® certificate for USU Valuemation 4.5 in the category Customer Service (Field Service) Management

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

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ITIL® certificate for USU Valuemation 4.5 in the category Marketing Service Management
ITIL® certificate for USU Valuemation 4.5 in the category Marketing Service Management

Certification by SERVIEW GmbH – awarded with the seal “SERVIEW Certified Tool” (certificate available only in German)

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ITIL® certificate for USU Valuemation 4.5
ITIL® certificate for USU Valuemation 4.5

Certification by Pink Elephant (accredited assessor of AXELOS) in the maximum number of 16 ITIL® processes

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ITIL® certificate for USU Valuemation 4.2
ITIL® certificate for USU Valuemation 4.2

Certification by the APMG/AXELOS partner Glenfis AG – awarded the title “Bronze Level Endorsed Tool”

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Certificate ISO/IEC 27001:2013 for external data center in Frankfurt/Germany
Certificate ISO/IEC 27001:2013 for external data center in Frankfurt/Germany

Certification of the “Information Security Management System“ at LeaseWeb by EY CertifyPoint (external data center in Frankfurt/Germany)

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Case Studies

Case Study Baloise Group
Case Study Baloise Group

“Baloise Group: Systematic IT Analytics“ – Central tool for group-wide analysis and processing of heterogeneously distributed IT data

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Case Study Baloise Group
Case Study Baloise Group

“Baloise Group: Services with security” – Transparent, centralized administration of approx. 10,000 systems in Europe and demand-based control of IT processes

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Case Study Baloise Group
Case Study Baloise Group

“Data Communication @ Baloise Group” – Efficient development and adaptation of interfaces and linking of various applications throughout the group

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Case Study Bkw Energie AG
Case Study Bkw Energie AG

“Cost transparency for service-oriented IT” – Implementation of IT financial management and additional IT service management processes in the ICT business area

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Case Study Bundesagentur für Arbeit
Case Study Bundesagentur für Arbeit

“German Federal Employment Agency controls IT financial management” – Centralized tool for IT budgeting, IT cost accounting and the costing of IT services

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Case Study Canton of Zurich’s Building Department
Case Study Canton of Zurich’s Building Department

“Systematic Customer Service“ – Establishing a central solution for internal order input and customer services in various IT and non-IT areas

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Case Study Concordia
Case Study Concordia

“Concordia benefits from ITIL®-compliant IT services” – Standardized, ITIL®-compliant service delivery and audit compliance thanks to a central data repository

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Case Study Deutsche Leasing
Case Study Deutsche Leasing

“Lifecycle management for ICT assets and leasing agreements” – Control and administration of leasing agreements on ICT assets and information access for clients

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Case Study Deutsche Leasing
Case Study Deutsche Leasing

“System-aided services in machinery and property leasing” – Global leasing management for complex machinery and property and increasing efficiency in core processes

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Case Study Deutsche Telekom Technik
Case Study Deutsche Telekom Technik

“Deutsche Telekom Adds Monitoring and Reporting Management to CMDB” – Consolidation of monitoring activities and automation of reporting processes

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Case Study Gkv informatik
Case Study Gkv informatik

"gkv informatik revolutionizes IT service management" – Scalable and standardized IT service processes enable high flexibility for growing service requirements

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Case Study LVM Versicherung
Case Study LVM Versicherung

“Highly efficient and standardized IT services” – IT as a service and competence partner at LVM Versicherung

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Case Study MARKANT Handel und Service
Case Study MARKANT Handel und Service

“Service is the focus” – High quality of service, compliance with SLAs and audit compliance thanks to standardized, documented service processes

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Case Study OEDIV Oetker Daten- und Informationsverarbeitung
Case Study OEDIV Oetker Daten- und Informationsverarbeitung

“OEDIV Well on The Way to IT Value Management” – Efficient service level management for high-quality service delivery and support of growth

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Case Study RUAG
Case Study RUAG

“RUAG controls complex industrial systems” – High transparency in the lifecycle of IT and non-IT systems and great customer satisfaction through compliance with SLAs

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Case Study SIG Combibloc
Case Study SIG Combibloc

”SIG Supports IT Users in Self Service – Successful reduction of IT tickets as well as increase of customer satisfaction of the global users with SIG’s IT services

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Case Study SIG Combibloc
Case Study SIG Combibloc

“SIG Establishes Global Business Service Management – International, cost-optimized and customer-oriented business service management of SIG's IT

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Case Study ZDF – Zweites Deutsches Fernsehen
Case Study ZDF – Zweites Deutsches Fernsehen

“ZDF Steps Up IT Service Management” – Control of the lifecycle of IT configurations/components and increase in the quality of service thanks to standardized processes

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Expert information

USU white paper: Discover hidden IT optimization potential with dynamic analyses
USU white paper: Discover hidden IT optimization potential with dynamic analyses

Learn how you can benfit from ad-hoc analyses in IT service management using self-service BI. (December 2016)

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White paper by Stephen Mann: Establishing self-service successfully in IT support
White paper by Stephen Mann: Establishing self-service successfully in IT support

Learn how you can avoid the most common mistakes in your self-service project. (November 2016)

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USU study: The art of reporting incidents - how well do IT departments inform users?
USU study: The art of reporting incidents - how well do IT departments inform users?

Results of an online survey with 400 participants about how well IT departments inform users about known incidents and maintenance work. (June 2016)

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Forrester's Vendor Landscape on ITSM SaaS
Forrester's Vendor Landscape on ITSM SaaS

In its report “Vendor Landscape: ITSM SaaS Solutions,” Forrester Research compares 20 international software vendors and their cloud-based IT service management solutions. (February 2016)

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USU study: Success Factors in IT Self Service
USU study: Success Factors in IT Self Service

In our study “The Self-Service Channel for Providing Information from IT,” you can read about the experience of more than 40 leading IT organizations of different sizes with using self-service offerings for end users. (March 2015)

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Analyst’s report on service intelligence
Analyst’s report on service intelligence

Dr. Wolfgang Martin, a European expert in BI, performance management and analytics, explains in his Research Note how IT service delivery can be managed professionally with service intelligence. (September 2014)

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Solution information

Solution for IT Asset Management
Solution for IT Asset Management

Reduce costs and risks, ensure compliance and consolidate and standardize IT assets

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Solution for IT Change & Config. Management
Solution for IT Change & Config. Management

Carry out processes securely, minimize disruptions and document changes automatically in the CMDB

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Solution for IT Service Desk Management
Solution for IT Service Desk Management

Optimize support processes, support end users, reduce the volume of tickets and speed up solution processes

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Solution for IT Service Catalog & SLA
Solution for IT Service Catalog & SLA

Offer customer-oriented IT services, manage internal and external providers and measure services

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Solution for IT Financial Management
Solution for IT Financial Management

Plan, cost and evaluate IT services and present and allocate IT costs transparently

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Solution for Facility Service Management
Solution for Facility Service Management

Record problem reports and service requests in a standardized way and handle them in a consistently high quality

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Solution for IT Analytics
Solution for IT Analytics

Control IT service processes with predefined IT key performance indicators and continuously optimize them with pinpointed analyses

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Solution for IT Self Service
Solution for IT Self Service

Offer end users a communication channel for support with high user acceptance and reduce the number of tickets

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Valuemation as a SaaS solution
Valuemation as a SaaS solution

Your Cloud-based IT Service Management Software

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