USU study: The art of reporting incidents

How well do IT departments inform users?

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Forrester Research

A Comparison of 20 Vendors of ITSM Software from the Cloud

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You can't get any better!

Pink Elephant certifies USU Valuemation 4.5 in 15 ITIL® processes

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Great Flexibility for Operating Models

Use your USU Software as a cloud-based solution or installed on premise.

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SIG Supports IT Users in Self Service

Case Study with Achim Dilsen
Team Leader, Service Desk Germany, SIG Information Technology

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Our Products at a Glance

IT Service Management with Valuemation

With Valuemation, you control IT service and support processes efficiently and transparently, thereby slashing IT costs lastingly, yet increasing quality of service.

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IT Analytics with Service Intelligence

With Service Intelligence, you use predefined IT key performance indicators for systematic analysis of IT operational data and for continuous optimization of IT service processes.

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IT Self Service with Smart Link

With Smart Link, you pool communication as part of support for end users in a single channel that, thanks to its high user acceptance, reduces the number of tickets permanently.

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Our Solutions for IT Service Management:

IT Asset Management

Reduce costs and risks, ensure compliance and consolidate and standardize IT assets

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IT Change & Configuration Management

Carry out processes securely, minimize disruptions and document changes automatically in the CMDB

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IT Service Desk Management

Optimize support processes, support end users, reduce the volume of tickets and speed up solution processes

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IT Service Catalog & SLA

Reduce costs and risks, ensure compliance and consolidate and standardize IT assets

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IT Financial Management

Carry out processes securely, minimize disruptions and document changes automatically in the CMDB

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IT & Business Service Monitoring

Optimize support processes, support end users, reduce the volume of tickets and speed up solution processes

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IT Analytics

Control IT service processes with predefined IT key performance indicators and continuously optimize them with pinpointed analyses

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IT Self-Service

Offer end users a communication channel for support with high user acceptance and reduce the number of tickets

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Solutions for Enterprise Service Management:

HR Service Management

Handle service requests relating to HR topics efficiently and provide competent support for employees

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Facility Service Management

Record problem reports and service requests in a standardized way and handle them in a consistently high quality

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Field Service Management

Carry out maintenance and service requests efficiently and identify critical machine states early on

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Excerpt from our references

Alphapay AG
ALTE LEIPZIGER Lebensversicherung a.G.
ARBURG GmbH + Co KG
Atos IT Services GmbH
AVISTA Corp.
Axians ICT Austria GmbH
Baloise Group / Basler Versicherung AG
Baudirektion Kanton Zürich
Bilfinger SE
BIT BW (IT Baden-Württemberg)
BKW Energie AG
BMW AG
Bundesagentur für Arbeit
Concordia Versicherungs-Gesellschaft a.G.
DATAGROUP AG
Datenzentrale Baden-Württemberg AöR
Deutsche Leasing AG
Deutsche Telekom / T-Systems Enterprise Services GmbH
Deutsche Telekom Technik GmbH
DEVK
Endress+Hauser InfoServe GmbH+Co. KG
EWERK RZ GmbH
Ferrovie dello Stato Italiane SpA
FIDUCIA IT AG
Frankfurt University of Applied Sciences
Generali Deutschland Informatik Services GmbH
GISA GmbH
GKV Informatik GbR (Barmer Ersatzkasse)
HALLESCHE Krankenversicherung auf Gegenseitigkeit
Hansgrohe SE
Heraeus Infosystems GmbH
Hutchison 3G Italy S.p.A
IAV GmbH Berlin
INAIL - Istituto Nazionale Assicurazione contro gli Infortuni sul Lavoro
ITSCare IT-Services für den Gesundheitsmarkt GbR
Jungheinrich AG
KIRU Zweckverband Kommunale IV Reutlingen-Ulm
KIVBF- Kommunale Informationsverarbeitung Baden-Franken
Klinikum Nürnberg
Kraftanlagen München GmbH
Landratsamt Bodenseekreis
LVM Landwirtschaftlicher Versicherungsverein Münster a.G.
Markant Handels- und Service GmbH
MEF -  Ministero dell’Economia e delle Finanze
mod IT GmbH
Modon - Saudi Industrial Property Authority
MTU Aero Engines AG
Müller Holding Ltd. & Co. KG
Numiga GmbH
OEDIV  Oetker Daten- und Informationsverarbeitung GmbH & Co. KG
Poste Italiane S.p.A.
Rolls-Royce Power Systems AG
RUAG Defence
Schweizerische Post
SIG Information Technology GmbH
Silhouette International Schmied AG
soffico GmbH
Stadt Köln
Stadtverwaltung Grevenbroich
Technisches Finanzamt Berlin
Trenitalia
Vater BankIT GmbH
ver.di Vereinigte Dienstleistungsgewerkschaft
Viessmann IT Service GmbH
Vinzenz von Paul Kliniken gGmbH
voestalpine AG
WienIT EDV Dienstl. GmbH & Co KG
ZDF – Zweites Deutsches Fernsehen
Zentr.verb. Elektrotechnik & Elektronikindustrie
Zweckverband Kommunale DV Region Stuttgart

News

USU study: The art of reporting incidents – how well do IT departments inform users?

Disruptions to IT operations cannot always be avoided. However, proactively informing users of known incidents and maintenance work reduces the stress for all parties involved. In this study you learn more about the methods that work well!

Read more

Case Study: IT as a service partner at LVM Versicherung

LVM Versicherung operates on the German market as an all-round insurer for all types of insurance and has more than 3.3 million customers, who are looked after by around 2,200 agencies nationwide. LVM uses USU’s Valuemation solution for IT asset management and group-wide support of selected IT processes.

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Forrester Report: IT Service Management Software from the Cloud

In its latest report “Vendor Landscape: ITSM SaaS Solutions,” the market research company Forrester Research compares 20 international software vendors and their IT service management solutions – including USU AG and its ITSM suite Valuemation. To enable the right choice to be made from the large number of ITSM vendors, Forrester uses objective criteria for comparing them and assessing the tools. We offer you the report as a free download.

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