USU White Paper:

Discovering hidden optimization potential through dynamic analyses

Read it now

Support via self-service – getting it right!

White paper by IT service management expert Stephen Mann

Read it now

We have our nose ahead!

Valuemation offers maximum ITIL® compliance in 16 processes – as confirmed by Pink Elephant

Find out more

5 at one stroke:

SERVIEW bestows award on USU’s Valuemation suite in five service management disciplines

Find out more

Forrester Research

A Comparison of 20 Vendors of ITSM Software from the Cloud

Learn more now

Our Products at a Glance

IT Service Management with Valuemation

With Valuemation, you control IT service and support processes efficiently and transparently, thereby slashing IT costs lastingly, yet increasing quality of service.

Find out more

IT Analytics with Service Intelligence

With Service Intelligence, you use predefined IT key performance indicators for systematic analysis of IT operational data and for continuous optimization of IT service processes.

Find out more

IT Self Service with Smart Link

With Smart Link, you pool communication as part of support for end users in a single channel that, thanks to its high user acceptance, reduces the number of tickets permanently.

Find out more


Our Solutions for IT Service Management:

IT Asset Management

Reduce costs and risks, ensure compliance and consolidate and standardize IT assets

Find out more

IT Change & Configuration Management

Carry out processes securely, minimize disruptions and document changes automatically in the CMDB

Find out more

IT Service Desk Management

Optimize support processes, support end users, reduce the volume of tickets and speed up solution processes

Find out more

IT Service Catalog & SLA

Reduce costs and risks, ensure compliance and consolidate and standardize IT assets

Find out more

IT Financial Management

Carry out processes securely, minimize disruptions and document changes automatically in the CMDB

Find out more

IT & Business Service Monitoring

Optimize support processes, support end users, reduce the volume of tickets and speed up solution processes

Find out more

IT Analytics

Control IT service processes with predefined IT key performance indicators and continuously optimize them with pinpointed analyses

Find out more

IT Self-Service

Offer end users a communication channel for support with high user acceptance and reduce the number of tickets

Find out more

Solutions for Enterprise Service Management:

HR Service Management

Handle service requests relating to HR topics efficiently and provide competent support for employees

Find out more

Facility Service Management

Record problem reports and service requests in a standardized way and handle them in a consistently high quality

Find out more

Field Service Management

Carry out maintenance and service requests efficiently and identify critical machine states early on

Find out more

Excerpt from our references

Alphapay AG
ALTE LEIPZIGER Lebensversicherung a.G.
ARBURG GmbH + Co KG
Atos IT Services GmbH
AVISTA Corp.
Axians ICT Austria GmbH
Baloise Group / Basler Versicherung AG
Baudirektion Kanton Zürich
Bilfinger SE
BIT BW (IT Baden-Württemberg)
BKW Energie AG
BMW AG
Bundesagentur für Arbeit
C&A Services GmbH & Co. OHG
Concordia Versicherungs-Gesellschaft a.G.
DATAGROUP AG
Datenzentrale Baden-Württemberg AöR
Deutsche Leasing AG
Deutsche Telekom / T-Systems Enterprise Services GmbH
Deutsche Telekom Technik GmbH
DEVK
Endress+Hauser InfoServe GmbH+Co. KG
EWERK RZ GmbH
Ferrovie dello Stato Italiane SpA
FIDUCIA IT AG
Frankfurt University of Applied Sciences
Generali Deutschland Informatik Services GmbH
GISA GmbH
gkv Informatik GbR (Barmer Ersatzkasse)
HALLESCHE Krankenversicherung auf Gegenseitigkeit
Hansgrohe SE
Heraeus Infosystems GmbH
Hutchison 3G Italy S.p.A
IAV GmbH Berlin
INAIL - Istituto Nazionale Assicurazione contro gli Infortuni sul Lavoro
Jungheinrich AG
KIRU - Zweckverband Kommunale IV Reutlingen-Ulm
KIVBF - Kommunale Informationsverarbeitung Baden-Franken
Klinikum Nürnberg
Kraftanlagen München GmbH
Landratsamt Bodenseekreis
Lanxess Deutschland GmbH
LVM Landwirtschaftlicher Versicherungsverein Münster a.G.
Markant Handels- und Service GmbH
MEF -  Ministero dell’Economia e delle Finanze
mod IT GmbH
Modon - Saudi Industrial Property Authority
MTU Aero Engines AG
Müller Holding Ltd. & Co. KG
Numiga GmbH
OEDIV  Oetker Daten- und Informationsverarbeitung GmbH & Co. KG
Post CH AG - Die Schweizerische Post
Poste Italiane S.p.A.
Rolls-Royce Power Systems AG
RUAG Defence
SIG Information Technology GmbH
Silhouette International Schmied AG
soffico GmbH
Stadt Köln
Stadtverwaltung Grevenbroich
Technisches Finanzamt Berlin
Trenitalia
Vater BankIT GmbH
ver.di Vereinigte Dienstleistungsgewerkschaft
Viessmann IT Service GmbH
Vinzenz von Paul Kliniken gGmbH
voestalpine AG
WienIT EDV Dienstl. GmbH & Co KG
ZDF – Zweites Deutsches Fernsehen
Zentr.verb. Elektrotechnik & Elektronikindustrie
Zweckverband Kommunale DV Region Stuttgart

News

Successful project completion at new USU customer Swiss Post

Since September 2016, the IT unit of the Post has provided comprehensive support services for the more than 40,000 users and 10,000 organizational units throughout the Post on the basis of USU’s Valuemation solution. The major project that began in March 2015 with a Europe-wide invitation to tender has thus successfully started live operation.

Read more

USU white paper: Discovering hidden optimization potential through dynamic analyses

When your KPIs deviate from their target values, static reports cannot answer questions about the causes of these deviations. Learn how a self-service BI solution can help you uncover hidden optimization potential.

Read more

White paper by Stephen Mann: Establishing self-service successfully in IT support

Low levels of acceptance among users are a big problem for most self-service initiatives. As a result, the long-term goal of reducing tickets is not achieved. Find out which mistakes you should definitely avoid in your self-service project.

Read more