USU study: The art of reporting incidents – how well do IT departments inform users?
Disruptions to IT operations cannot always be avoided. However, proactively informing users of known incidents and maintenance work reduces the stress for all parties involved. In this study you learn more about the methods that work well!
Case Study: IT as a service partner at LVM Versicherung
LVM Versicherung operates on the German market as an all-round insurer for all types of insurance and has more than 3.3 million customers, who are looked after by around 2,200 agencies nationwide. LVM uses USU’s Valuemation solution for IT asset management and group-wide support of selected IT processes.
Forrester Report: IT Service Management Software from the Cloud
In its latest report “Vendor Landscape: ITSM SaaS Solutions,” the market research company Forrester Research compares 20 international software vendors and their IT service management solutions – including USU AG and its ITSM suite Valuemation. To enable the right choice to be made from the large number of ITSM vendors, Forrester uses objective criteria for comparing them and assessing the tools. We offer you the report as a free download.