SERVIEW Certifies USU’s Valuemation Suite in 5 Service Areas
The seal of quality “SERVIEW CERTIFIEDTOOL” from the independent management consulting firm SERVIEW GmbH confirms that USU’s Valuemation suite implements service processes in compliance with ITIL® in 5 service areas: IT service management, HR service management, customer service management, facility service management and marketing service management.
USU Valuemation Suite Certified by Pink Elephant in 16 ITIL® Processes
USU AG is the first and to date only software vendor in the German-speaking world to gain certification from Pink Elephant, namely for the fact that its Valuemation suite ensures maximum process compliance and ITIL® compliance. There are currently only two vendors worldwide who have been certified in 16 ITIL® processes.
USU study: The art of reporting incidents – how well do IT departments inform users?
Disruptions to IT operations cannot always be avoided. However, proactively informing users of known incidents and maintenance work reduces the stress for all parties involved. In this study you learn more about the methods that work well!